Welcome to the Canada Post Developer Community. This forum is your primary resource for technical support, outage notifications, and peer-to-peer collaboration on our APIs. Our goal is to provide a productive, professional environment to help you integrate and innovate.
Important: By accessing, posting, or otherwise participating in this forum, you agree to abide by the guidelines outlined in this Code of Conduct.
1. Getting the most from the forum
To ensure you get a fast and accurate resolution:
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Check existing threads and our documentation to see if your question has been answered .
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Include the specific API version and environment (Test or Production) you’re using.
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Keep discussions focused on API integration. For general mail delivery or consumer inquiries, please visit Support.
2. Security and privacy
To protect your account and your customers, do not post sensitive information.
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Never post your production API passwords or keys
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Don’t post real customer names, addresses, or tracking numbers
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When sharing code snippets or logs, replace sensitive data with placeholders
Please note: Canada Post reserves the right to immediately redact or delete posts containing sensitive credentials to protect your security.
3. Language policy (Official Languages Act)
As a Crown Corporation, Canada Post is committed to serving you in both official languages.
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You’re welcome to post in either English or French.
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We’ll reply in the language of your original post with in 1 business day.
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To ensure information is accessible, we provide best-effort translations of our replies into the other official language, typically with in 3 business days.
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All announcements and documentation from Canada Post will be provided in both English and French.
4. Professional standards
We maintain a community built on mutual respect.
By participating, you agree to:
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Show respect. Harassment, inflammatory language, and exclusionary behavior won’t be tolerated.
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Refrain from posting spam. Advertising, repetitive cross-posting in multiple categories, and promotional content will be removed.
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Exercise caution. While we encourage peer support, Canada Post doesn’t endorse or guarantee the accuracy of advice provided by outside contributors. Use third-party code at your own risk.
5 . Moderation
To maintain the quality of the forum, Canada Post reserves the right to:
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Edit or remove content that violates these guidelines
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Deactivate accounts of users who repeatedly disregard the Code of Conduct
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Update these policies as the community evolves
By continuing to the forum or submitting a post, you acknowledge that you have read and agree to these terms.