I have been unable to reconnect my Shopify account with Canada Post. It opens up a browser for me to sign in and select a payment method, which I did several times, and it took me back to the Shopify page, but it still doesn’t connect.
Hi Maria,
By still doesn’t connect, do you mean nothing happened? Or was there an error message?
We have not seen any other reports of issue with connecting to Shopify.
I just tested registering a merchant to a platform in the production environment, so the merchant registration process itself appears to be in working order.
Were you able to get to the page where you need to agree to Canada Post’s terms and condition after entering your payment method?
If so it should be working.
As Shopify is a third party solution, please reach out to Shopify support for assistance, and if they determines that the issue comes from our system then we can step in to help.
Many thanks,
The Developer Program team
Hello, yes, I got to the page where you need to agree to Canada Post’s terms and conditions after entering the payment method so it took me back to my shopify account and nothing happened. In my settings, it still tells me to reconnect my canada post account
Hi Maria,
Have you contacted Shopify support for assistance? If they believe the issue is coming from Canada Post can they provide the error or problematic response received from us that is causing it?
Many thanks,
The Developer Program team
Hi,
Thank you for following up.
We have now received a Canada Post Developer Program welcome email indicating that the account was registered through Shopify Inc. Based on this, it appears the Shopify integration issue has now been resolved.
Thank you for your assistance.