Hey Ya’ll,
I’ve built a new website for my business using Squarespace and linking my EasyShip/Canada Post account I am seeing new shipping rates that are higher than my current site. I have entered all the same information (account/dimensions/weight) but haven’t been able to find a solution as to why this is showing me rates that are about 1/3 more than what i have currently set up. I tried figuring it out with Squarespace to no avail. Please help!
Hi localsoupgirl,
I have moved your post to Legacy APIs category as does not pertain to the new Developer Portal APIs, but the Developer Program APIs instead.
With regarding to higher shipping rates, are you using the same shipping solution as your current site? Different shipping solution has different logic for combining multiple items together, and how it select pre-defined shipping boxes, usually leading to different shipment parameters, and different rates.
As you are working with EasyShip, have you reached out to EasyShip support for assistance?
It’s best to work with the support team of the shipping solution you’re using to make sure you have configured it correctly.
Many thanks,
The Developer Portal team